Frequently Asked Questions
How do you make your soaps?
We make our soap using a cold process method. This method is an old-fashioned technique that has been around for thousands of years. We use high quality plant oils and butters and mix them with water and lye. Once our soap is made we hand cut each bar and cure for our customers.
Do you have a storefront shop open for retail?
We do not have a storefront. Local customers may contact us for an invite to the shop.
How long does a bar of soap last?
It all depends on how often - and how long - you use it. Generally, we have found that with typical use of showering once a day, each bar lasts somewhere between two to four weeks. Again, be sure to let it dry between uses - that will help to extend its life.
We always recommend a bar of soap be placed on a wire rack or soap dish that drains water away and allows for air to circulate around the bar. Never leave soap sitting in water.
What is your return policy?
Due to the nature of our product, we do not accept returns. If a customers is dissastified with a product, we ask that you contact us immediately and allow us the opportunity to rectify the situation.
How are our soaps here at Cinnamon Ridge different from store-bought or commercially produced soaps?
Our soaps are made by hand using nothing but all natural ingredients and techniques that have been around forever. When you pick up one of our soaps and read the label it is simple to understand and will contain ingredients that are excellent for the skin and hair. We do not use waxes or petroleum products of any kind in our soaps. The lather is phenomenal and you will be clean and nourished after each use.
How big are your soap bars?
We cut our bars individually by hand. Bars may vary slightly in weight. Bars average to be 1.25 inches thick by 3.25 to 4 inches tall x 3 inches wide. Most bars will weigh more than 6 ounces. We cut our bars thick and heavy so as to not short our customers.
Our goat milk soaps are 1 inch thick and average 4.5 ounces per bar.
Our artisan soaps, beer soaps, and wine soaps come with a cigar band label while our goat milk soaps are packaged in a kraft brown box.
How does shipping work?
All orders ship via USPS First Class/Priority Mail with tracking. When a product is shipped, a shipping confirmation will be sent and tracking information will be available. If you need special delivery or rush delivery, just let us know and we will do our best to expedite the order. Additional shipping costs may be required in these situations.
Orders are processed on the same business day if received by 12 noon and shipped the next business day. We are closed on all holidays and for two weeks at Christmas. Order will not be processed from December 22 to January 3.